cancel
Showing results for 
Search instead for 
Did you mean: 

Confusing way to enable multipoint option

Occasional Advisor

Confusing way to enable multipoint option

I am writing this post to say that the way to enable multipoint option is very confusing.

 

I got the key code (ie, the character string) for multipoint.  I entered it in the option field on the screen.  Multipoint is not working.

 

If I check the "Enable Multipoint Trial" option, multipoint option is working, and not just for trial!

 

How can someone with a healthy mind understand this distorted logic?  So, is it trial or not trial?

Message 1 of 6
5 REPLIES
Highlighted
Valued Contributor

Re: Confusing way to enable multipoint option

Hi @Horus,

 

so I guess you have a Group or something (detailed info would be nice next time) and you got a license keycode for MP, right?!

First of all you´ll have to visit https://support.polycom.com and enter "licensing & production registration". Click "Activation/Upgrade" and "all other Polycom Products". Log in with your account and click "Site & Single  Activation/Upgrade", enter the serial number of your video system. On the next screen enter your license code under "Activation", hit activate and note the newly generated key. Enter this one on your system and you are done.

 

Message 2 of 6
Occasional Advisor

Re: Confusing way to enable multipoint option

Hi,

The thing described in your 2nd paragraph, I have already done and I already have the key code.

What I was talking about was in the HDX admin setting, as shown in the attached image.

And the ".... Trial" option is in red square.

Polycom Employee & Moderator

Re: Confusing way to enable multipoint option

When you order the MP option you get a piece of paper which is a license.  You can use that license and the serial number of any supported system to get the 'key' that is then entered into the filed you show on the screen shot. 

 

If you do not have a 'key' but want to see if the MP would support your application you can enable the 'trial'.  Once the key is entered you do not need to have the 'trial' enabled.  

 

There is a section in the HDX Admin Guide, available at www.polycom.com/videodocumentation, that talks about this. Look for the section:   Entering a Multipoint Option Key

Message 4 of 6
Occasional Advisor

Re: Confusing way to enable multipoint option


@Polycom Video EP PLM wrote:

When you order the MP option you get a piece of paper which is a license.  You can use that license and the serial number of any supported system to get the 'key' that is then entered into the filed you show on the screen shot. 

 

If you do not have a 'key' but want to see if the MP would support your application you can enable the 'trial'.  Once the key is entered you do not need to have the 'trial' enabled. 


I said/wrote I have the KEY and already entered in the field.  I was saying that if the option "Multipoint trial" is not enabled, multipoint option is still not working.  And it's only when the "trail" option is enabled that MP started to working.  Is it so hard to understand?

 

I have two HDX showing this issue.  If you are sure that the "trial" option should NOT be enabled to make MP work, then there must be a bug in your firmware.

 

FYI, one of them is a HDX 7000 HD whose system software version is Release - 3.1.11-53024.

 


@Polycom Video EP PLM

There is a section in the HDX Admin Guide, available at www.polycom.com/videodocumentation, that talks about this. Look for the section:   Entering a Multipoint Option Key


I've been there and made a search, but your search engine returns a lot of irrelevant result.  Your search engine is not good.  In summary, I didn't find the indicated section.

 

Message 5 of 6
Polycom Employee & Community Manager

Re: Confusing way to enable multipoint option

Hello @Horus,

welcome back to the Polycom Community.

Could I kindly ask you to keep discussions to a professional level ?

 

You are not using a currently supported software as this would be 3.1.2 at present of writing this reply.

 

In addition if you are believing this is a bug please escalate this via your Polycom reseller into Polycom support.

 

The HDX series was End of Sale back in 2016 and will be end of support later this year.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 6