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Connecting a poly sync 60 to a poly X30... can it be done?

Cheezegr8r
Visitor

Connecting a poly sync 60 to a poly X30... can it be done?

hi.  I'm a little under whelmed by the speaker that comes with the x30 while the rest of the codec is amazing.  is it possible to route audio output through the USB-C port to a poly sync 60 or other speaker device?  or can you route audio through Bluetooth or WIFI to some other 3rd party speaker setup?  Alternatively, if the HDMI cable that sends video to a display could also pass audio, could you choose to use the speakers built into a TV for audio?

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3 REPLIES 3
LKVer
Valued Contributor

Re: Connecting a poly sync 60 to a poly X30... can it be done?

Hi @Cheezegr8r 

 

I have Sync20 and it works with Studio X30. Tested it in Teams mode, so it should work in other modes too.

In audio settings you can find one important option for your case - "Enable USB Audio". With that, after connecting Sync (either directly via USB or paired to BT600 dongle), it shows up as:

  • USB Speakerphone Input
  • USB Speakerphone Output

 

Tested it with USB-A port, can't tell you how it will behave when connected to USB-C port.

However I've found one minor problem - when there is incoming call, notification sound is really quiet. If you try to make it louder using Sync volume buttons, notification sound disappears totally. But if call is answered, audio works normally.

 

So in general - answer to your question is: yes. But as always it's best if you test it out yourself.

 

Cheers

Lukasz

Message 2 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Connecting a poly sync 60 to a poly X30... can it be done?

Hello @LKVer and @Cheezegr8r ,

 

Welcome to the Poly Community.


I checked the last couple of release notes and whilst this works I cannot find it as stated as being a supported setup.

 

@LKVer 

 

if you want to get this into support I suggest you mention EN-199527 or EN-202157

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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Message 3 of 4
Uwe.Ansmann
Polycom Employee

Re: Connecting a poly sync 60 to a poly X30... can it be done?

Hey @Cheezegr8r ...

Sync devices are currently not supported on Studio X or G7500.

You can choose to use the TV´s speakers for sure from the webui (s. screenshot attached)

 

Cheers,

Uwe

Kind regards,
Uwe
Message 4 of 4