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Connection 500+310+310 multipoint

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Occasional Visitor

Connection 500+310+310 multipoint

Hi

Where i connected group 500 witch group 310 every be OK, but when join next group 310 I get sound and video on group 500 and first group 310 but not get video second 310 (sound be ok). Second group 310 get only sound, on group 500 i get sound and video first group 310 and only sound secong 300, on first group 300 (who join on me -500) is sound and video group500 but not get video second group300 (only sound).

On specyfication: group 500 can join 4 connection (Multipoint)

Now I get firmware 5.0.0 SN:82154244AD2ACV

Message 1 of 7
6 REPLIES 6
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Polycom Employee & Community Manager

Re: Connection 500+310+310 multipoint

Hello MarcinR,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:

  • Jun 21,2014 Question: Are there specific Ports in my firewall that I need to open in order to utilize video conferencing?

    Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <=.

    In addition check this FAQ post => here <= for more details and troubleshooting suggestions.

 

  • Jun 21,2014 Question: What could be causing one way video or one way audio when utilizing video conferencing?

    Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <= in order to open the relevant firewall ports.

    In addition check this FAQ post => here <= for more details and troubleshooting suggestions.

This is most likely caused by the firewall as the Multipoint call causes a new Invite and the Firewall may block this. Usually it re-negotiates video by closing and re-opening the video channel.

 

Veracomp as the Reseller should be able to help you in case you struggle with this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
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Polycom Employee & Moderator

Re: Connection 500+310+310 multipoint

Are you certain the RP Group Series has the MP software active on it?  You can verify it by looking at the options under the Admin Settings, General Settings.  It sounds like it could be that you do not have it active and if that is the case than the addition of the 2nd endpoint would be audio only.

 

Also the RP Group Series 500 supports 6 sites in an MP connection (5 remote + host).

 

Message 3 of 7
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Occasional Visitor

Re: Connection 500+310+310 multipoint

Where I find my license number (multipoint software is no active)

Message 4 of 7
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Occasional Visitor

Re: Connection 500+310+310 multipoint

I must buy license to activate MP on group 500 or generate key?

Message 5 of 7
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Polycom Employee & Moderator

Re: Connection 500+310+310 multipoint

Correct, Multipoint is an option on Polycom endpoints and you must purchase a license, which you activate on the activation site in order to get a key that is associated with the serial number of the endpoint you will use as the host of your multipoint calls.

 

Only the host site needs to have the multipoint key enabled on it.

 

Please contact your reseller or Polycom inside sales at 1-800-POLYCOM, option 1. 

Message 6 of 7
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Polycom Employee & Community Manager

Re: Connection 500+310+310 multipoint

Hello MarcinR,

In addition the community's Video Endpoint  FAQ contains this post here:

Jun 22,2014 Question: How can I activate / check / verify / recover my license?

Answer:
Please check this post in the Software Licensing section => here <=


Please ensure you always check the community FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7