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Connection Problem with Polycom VSX7000

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Occasional Contributor

Connection Problem with Polycom VSX7000

Hello All,

 

I am having issues with video conferencing when using our Polycom VSX7000 which was working fine previously with our Checkpoint Firewall. When we switch over to PA-2020. We start having issues.

 

We are able to dial out to connect with remote VC unit but when the remote VC units tried to connect to us, the VSX7000 shows connected but there is no video or audio.

 

The rules allow any from external to internal as well.

 

We have another LifeSize unit which works just fine.

 

Both are NATed.

 

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