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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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How my laptop's private ip address is used to locate me when another polycom software user want to make a video stream to me ? 
what if there is someone else's laptop has the same private ip adress my laptop holds 

2 REPLIES 2
HP Recommended

Hello Layth,

welcome to the Polycom Community.

It is always useful to provide as much details on the scenario on what you are trying to archive as possible. 

 

As an example what Polycom Video Conferencing software are you using?

 

Is this just an internal call or are you trying to be called by someone from the internet?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Normally, the software is registering to a gatekeeper with an alias, e.g. your name.  The gatekeeper keeps track of the IP address associated with the registration and would not have two with the same IP address. If you're on a private network, then your internet service provider has a public routable address associated with your internet connection which is used for public routing.  You might need to have some Network Address Translation (NAT) in place to translate your private address to the public routable address.

As Steffen says, more information is needed, e.g. software used, gatekeepers involved, networks involved, calling examples.

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