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Connectivity Through VPN

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Occasional Contributor

Connectivity Through VPN

I have Polycom RPG 500

RealPresence Group 500

System Software : Release - 4.0.0.1-70908

 

We use a VPN connection to join our main conference room now we have to change the firewall and allowed all required ports as mention in Screen-Shots but facing an issue that calls get dialed successfully but at the main conference room side, AUDIO/VIDEO not received however on VPN dial side AUDIO/VIDEO both received.

 

We use Barracuda F80 now and it works fine on F280. 

 

 

 

 

1 REPLY 1
Polycom Employee & Moderator

Re: Connectivity Through VPN

Generally a condition like this indicates that the local firewall is not allowing H.323 packets thru.  Would recommend talking to the firewall vendor and/or your IT folks to make sure the firewall is configured to pass H.323 (or SIP) protocols.

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