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Content appearing On and Off on Polycom Group 500

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Occasional Contributor

Content appearing On and Off on Polycom Group 500

Hello,

 

We have Group 500 series polycom installed.Its been a week that it does not show content sometimes.We have tried restarting the system but it did not resolve the issue.Here are the details of the Software and polycom series software.

 

Sometimes polycom shows the contnet and sometimes it does not.

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2 REPLIES 2
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Occasional Contributor

Re: Content appearing On and Off on Polycom Group 500

We have tried changing different HDMI cables & the end device (we are showing the content on laptop,we have tried connecting through two different laptops) but the situation is same.

Can you please help out?

Message 2 of 3
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Polycom Employee & Community Manager

Re: Content appearing On and Off on Polycom Group 500

Hello @seema_kanwal ,

 

Welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

  • Provide the exact Software Version of your Codec
  • Provide the Codec Model
  • Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync or H.323)
  • Additional Poly Infrastructure (RPRM,PDMS,RPCS,RMX or CMA)
  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the Serial Number of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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