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Content declined by Group 500

Occasional Visitor

Content declined by Group 500

Hi guys

Maybe somebody can advise about a problem what I'm having with one of our Group 500's Software version 5.1.0_06-250533

Previusly when the system was in a call and somebody shared a content the system just accepted this and the content was visible form the meeting room.

Settings haven't changed and now when I try to share content with the Group 500 for example from a SFB client I get an error message the room has declined your invitation and content is not visible this can be shared to other units with same config and firmware


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Polycom Employee & Community Manager

Re: Content declined by Group 500

Hello Endre,

welcome to the Polycom Community.

Did you by any chance upgrade to LYNC 2016 clients which now use as a standard VBSS ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2