Content declined by Group 500

Endre · ‎12-06-2016

Hi guys

Maybe somebody can advise about a problem what I'm having with one of our Group 500's Software version 5.1.0_06-250533

Previusly when the system was in a call and somebody shared a content the system just accepted this and the content was visible form the meeting room.

Settings haven't changed and now when I try to share content with the Group 500 for example from a SFB client I get an error message the room has declined your invitation and content is not visible this can be shared to other units with same config and firmware

Thanks

SteffenBaierUK · ‎12-06-2016

Hello Endre,

welcome to the Polycom Community.

Did you by any chance upgrade to LYNC 2016 clients which now use as a standard VBSS ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Content declined by Group 500

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