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Content show up in seperate window

Occasional Advisor

Content show up in seperate window



setup : HDX A on site A, HDX B on site B, CMA desktop client on site B


All are called into the same virtual meetingroom on an RMX.


When HDX A sends contents (laptop attached with cable), the CMA desktop client sees this content popping up into a seperate window (then the camera window).  HDX B does not see any content at all, they just see the people in site A.


I've never seen this behaviour before.  The content always has shown up in the same window where the camera view is presented.


Tried another meetingroom on the same RMX.  Same issue.   Rebooted HDX A.  Same issue.  Sent content from CMA desktop client.  This works.


Does this ring a bell?

Message 1 of 3
Polycom Employee & Community Manager

Re: Content show up in seperate window

Hello peter_nobels,

welcome back to the Polycom Community.

It is always useful to include the currently used software version of all devices involved as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Advisor

Re: Content show up in seperate window



HDX Release - 3.1.4-43132


CMA Desktop

CMA 6.2.7 ER1



Message 3 of 3