• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎03-06-2019 09:19 AM

HP Recommended

Hello all, hoping someone might have an answer.  Have 3 Polycom codecs in our offices, 1 HDX7000, 1 HDX6000, and 1 QDX6000.  Our HDX7000 has multipoint license enabled and we use it to host town hall meetings where we share content to the other 2 sites.  Recently we added a 4th site and found that the content took over - which makes sense since the multipoint license is good for 4 sites.  What concerns me though is that now even when we don't have 4 sites connected, when we turn on content, the remote sites lose their view of the participants in the conference.  Nothing has changed so I'm not sure what to make of it.  My multipoint settings on the HDX7000 is set to discussion.  

Any suggestions would be greatly appreciated.

1 REPLY 1

‎03-08-2019 09:11 AM

HP Recommended

Something is not configured for H.329 content, which is dual streams content and the content is being sent as the people stream.

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.