Plantronics + Polycom. Now together as Poly Logo

Convene with RPG310 and Eagle Eye Acoustic camera - microphone setup

Highlighted
Advisor

Convene with RPG310 and Eagle Eye Acoustic camera - microphone setup

I've a problem with a new Convene installation that uses a RPG310 codec and an Eagle Eye acoustic camera.
Seems the embedded microphone audio goes via the camera cable.
But I get no audio on the codec.
What settings should I use on the RPG310 codec to make this work?
 
rgds, Geert.

Message 1 of 2
1 REPLY 1
Highlighted
Polycom Employee & Moderator

Re: Convene with RPG310 and Eagle Eye Acoustic camera - microphone setup

there is no settings to be set.

 

a couple of things to check:
If there is a cable plugged into the CLink 2 port the internal microphones will be disabled.

 

Make sure you did not activate the Acoustic Fence

 

Is the camera properly identified in the software, look under the Video Inputs, Input 1.

Message 2 of 2