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DSP Audio Memory

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Occasional Advisor

Re: DSP Audio Memory

Pete,

 

Not much of a co-incidence, we are one and the same!!!!

 

Will let you all know how I get on after this factory reset happens.

 

Mat

Message 11 of 27
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Occasional Advisor

Re: DSP Audio Memory

Hello,

 

so I've tried a factory reset.

 

All looked good but then the unit got caught in an endless loop of on->polycom logo->reset->polycom logo->reset etc...

 

I shall be returning it.

 

Kind regards,

 

Mat

Message 12 of 27
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Advisor

Re: DSP Audio Memory

One of my clients got the same issue on HDX 8000 system. Is there any fix for that? Please advise. Thanks!

Message 13 of 27
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Polycom Employee & Community Manager

Re: DSP Audio Memory

Hello AlexG,

welcome back to the Polycom Community.

I can only give you the same advise as I had already provided in my previous replies and displayed on the screen of the HDX, please contact Technical Support.

 

None of the original posters have come back to provide details of a case logged with Polycom support and I cannot find any relevant tickets in our system either.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 27
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Frequent Visitor

Re: DSP Audio Memory

Is there any fix to this yet? I don't have any support as the warranty expired and they have not paid for continuing tech support. It is an HDX6000 but I have no idea what software version it is since I can no longer get into it to see what is what....

Message 15 of 27
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Polycom Employee & Community Manager

Re: DSP Audio Memory

Hello tputland,

welcome to the Polycom Community.

Your Polycom reseller should be able to support you via Polycom using Pay Per Incident / PPI

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 16 of 27
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Occasional Visitor

Re: DSP Audio Memory

Was anyone ever able to resolve this issue?  I just had two codecs in the past week with this error.

Message 17 of 27
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Occasional Visitor

Re: DSP Audio Memory

Hi guys,

 

Exactely the same problem on two HDX8000.

I called Polycom Technical Support : "no solution, the units are not repairable: you must call your reseller to change them."

This is unacceptable .

I am so angry that I'll buy Tandberg .

Message 18 of 27
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Polycom Employee & Community Manager

Re: DSP Audio Memory

Hello Larry,

welcome to the Polycom Community.

Without knowing the age or the history of these units it is hard to comment but I would assume the Polycom agent would have informed you of the RMA possibilities of our of warranty units.

 

Could you kindly post the serial numbers of the units so I can look into this ?

 

You can always create an account => here <= and check your RMA options.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 19 of 27
Highlighted
Occasional Visitor

Re: DSP Audio Memory

Hi Steffen,

 

The ticket number is 1-794572392 : RMA is not possible said the support

Message 20 of 27