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DSP Audio Memory

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Polycom Employee & Community Manager

Re: DSP Audio Memory

Hello Lary,

I forwarded this to the relevant manager and they will hopefully contact you to work out the options Polycom or your Polycom reseller can offer you.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 21 of 27
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Occasional Advisor

Re: DSP Audio Memory

Hi All,

 

I have a client facing the same issue. We did a factory reset and the message doesn't appear any more.

 

Untill now the problem was resolved.

 

Best Regards.

 

Clio

Message 22 of 27
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Occasional Visitor

Re: DSP Audio Memory

Having the same issue.  Factory reset didnt work.

Message 23 of 27
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Polycom Employee & Community Manager

Re: DSP Audio Memory

Hello staticprevails79,

welcome to the Polycom Community.

I can only give you the same advise as I had already provided in my previous replies and displayed on the screen of the HDX, please contact Technical Support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 24 of 27
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Occasional Visitor

Re: DSP Audio Memory

Hi Steffen,

 

We have this problem with one of our customer's unit too.

I cannot see any solution to this problem in the community, just that every case is looked at seperately.

It is strange why this problem is still being handled as a per case incident while we see a lot of customers faceing the same problem.

I will contact Polycom with serial/software-info by the official way, but am what dissatisfied on how Polycom is handeling this.

Has it been recognised as known issue yet? Is RMA the only option? I have not seen any solutions yet on this community, just referrals etc.

I will try and post my findings here so other customers wíll find an answer.

Hope this helps,

Michael

Message 25 of 27
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Occasional Visitor

Re: DSP Audio Memory

Hi Steffen,

 

Same problem here with an HDX 8000, EC09 Audio DSP memory test failed.

These aren't separate incidents but a problem with this unit, we tried our local seller and have to buy a new one is their response. Totally unacceptable. Please take your responsibility as Polycom and solve this issue for a lot of people !

 

Best regards,

Simon

Message 26 of 27
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Polycom Employee & Community Manager

Re: DSP Audio Memory

Hello @S.west,

welcome to the Polycom Community.

This post was started back in 2012 which is 6 years ago.

 

As you did not provide a serial for your device I am unable to look up the history of this device. Most likely this is a hardware issue which an End User needs to get fixed by their Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 27 of 27