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Debut and content

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Occasional Advisor

Debut and content

Hi,

 

other people out there having issues with Polycom Debuts firmware 1.2.1-64534 sending content?

This used to work perfectly with firmware 1.1.  But i recieved two now having this more recent firmware and whatever i do i am unable to send content when in a videoconf.

 

I can display content via hdmi on the screen.  But when i dial into a videoconf nothing is sent.  I activate the mark on the button in the left corner, but nothing is sent.  I've been playing with NAT settings but no progress.  I also hooked up the Debut to an adsl modem to test.  Same problems.

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3 REPLIES 3
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Polycom Employee & Moderator

Re: Debut and content

you seeing the "send Content" message and content on the Debut you are sending content from?

 

Have you testing using the RPD (RealPresence Desktop) application as a video EP on the local network?  You can download a trial of it from the Polycom Support web site - www.polycom.com/videodocumentation

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Visitor

Re: Debut and content

Same problem for me.

Exactly the same situation

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Polycom Employee & Community Manager

Re: Debut and content

Hello edp-clivet,

welcome to the Polycom Community.

Did you follow this up as advised by my colleague aka try RPD ?

 

If yes and it still does not work please open a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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