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Decreased video quality in multi-threaded conferences Realpresence desktop

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Occasional Visitor

Decreased video quality in multi-threaded conferences Realpresence desktop

Hi! Sorry for my English, because I translate using Google translator, I don’t know English well.

We have the following problem. 

 

We have a remote office in another city. The remote office uses hdx. When we call them through rpd (dot to dot), or to other organizations, the video quality is good, it shows 720p 30fps. But as soon as we want to assemble a conference with the participation of 3-4 points, the video quality in rpd drops to 15 fps, the image is greatly degraded and pixelated.

 

The computer is used powerful: core i7. 8gb ram. ssd 256gb. 100mb/s 

RPD version: 3.10.3.72504

 

Do not tell me what this problem may be, a limitation of the program itself, or somehow you can improve the quality of the video in a multi-threaded conference.

All default program settings

Thanks!

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Decreased video quality in multi-threaded conferences Realpresence desktop

Hello @ArthurBS 

 

is this a day one issue or did this only occur recently?

 

What system do you dial to have the conference? Maybe this is a simple restriction in the System?

 

Best Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Occasional Visitor

Re: Decreased video quality in multi-threaded conferences Realpresence desktop

This is the problem of the first day. 

 

A multi-threaded conference is started in a remote office through a polycom hdx 8000 system for 4 connections, and we only receive a call from them to an RPD client. We have another conference room where the RPD client is used and there is exactly the same problem.

 

At the same time, I want to note that if you hold point-to-point conferences, the quality is good, the problem is only in multithreaded meetings.

 

Multithreaded meetings are collected only by the remote office, since they have a license for this, we ourselves do not collect because of the lack of licenses for multithreaded calls. 

 

Thanks. 

 

 

Message 3 of 5
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Polycom Employee & Community Manager

Re: Decreased video quality in multi-threaded conferences Realpresence desktop

Hello @ArthurBS 

 

as already stated this may be a limitation on the HDX as outlined >here<

 

Are you getting a good experience with just 2 calls from the HDX to RPD?

 

There are obviously hardware limitations so I suggest you work with a Poly reseller to see if your hardware can be utilized for example with the different services we offer.

 

The HDX is end of sale for a while now so maybe time for something new?

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Highlighted
Occasional Visitor

Re: Decreased video quality in multi-threaded conferences Realpresence desktop

- Are you getting a good experience with just 2 calls from the HDX to RPD?

 

- Yes. good quality

 

Thank you very much, we will work on this issue

 

 

Message 5 of 5