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Default IP (HDX 7000, no video)

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Occasional Advisor

Default IP (HDX 7000, no video)

Hello,

 

I have a HDX 7000 that is not displaying any video output via DVI-VGA adapter. I want to get into the web interface or telnet to the device to check settings. I reset the device to factory default settings. What is the default IP of the device? I am connecting via the PC port ->crossover cable-> PC. If I display all devices on my network via windows commands I only see the IP for the PC but nothing regarding the HDX 7000.

 

I'm fearing this unit has more issues than just the video not displaying, but thinking its possible I'm missing something. Any input would be appreciated since this device is well out of warranty and paying the cost of repairs is not going to be a likely choice for my company.

 

Thank you;.

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Default IP (HDX 7000, no video)

Hello jcookhwr,

 

welcome to the Polycom Community.

 

The HDX uses DHCP so you could just reserve an IP address for the HDX's MAC address and get into the HDX that way.

 

The other way is pressing the Display Button on the remote for more that 3 seconds and the Display on the Remote will show you the current output. You can then change this via the remote.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Occasional Advisor

Re: Default IP (HDX 7000, no video)

Thanks for the quick reply. I will test out the remote setting at some point today. Is the MAC address printed anywhere on the unit? I can't seem to locate it. I will let you know if changing the display on the remote works once I get a chance to test.

 

*edit* Ok I tested with the remote and set the display to DVI. Nothing is showing up on the monitor. This is a refurbished unit we recieved after already sending the original out for repairs in the past. It is starting to look like this one is dead as well. Kinda sad that a $7000 piece of hardware can't last just 4 years.

Message 3 of 5
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Occasional Advisor

Re: Default IP (HDX 7000, no video)

I have gotten a small response out of the HDX. When I hook it up via VGA-DVI Adapter->a projector, the projector detects a signal but displays nothing. When I hook a VGA-DVI Adapter cable to the PC DVI port and the other end to a laptop, the laptop detects the second monitor as PLY0000. But I can not get any video to display.

Message 4 of 5
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Polycom Employee

Re: Default IP (HDX 7000, no video)

The MAC is burried in the serial number.  00:E0:DB is the Polycom portion and the individual unit would be the 7th thru the 12th places in the SN.  example 821142107E51CN   107E51 is the MAC.

Ken
Polycom
Sr. Product Support Technician
Message 5 of 5