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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I've just powered on our Group 500 polycom unit and can't get into the settings menu or the online management as it's asking for a password that I didn't create.

 

What are the default credentials to log into these?

4 REPLIES 4
HP Recommended

Factory default password for all Polycom terminals (RPG, HDX, QDX) is the full serial number - 14 alphanumeric. Web login is admin:<serial number>.

 

WBR,

Mike

HP Recommended

I have the same problem. Brand new GROUP 500, installed, set up the IP address and when try to login with admin and serial number as password, the device says the credentials are incorrect.

 

Reset the device, same thing. Just can't configure anything, through website nor device itself. It's pretty incredible this doesn't work for a device of this kind. 

 

Hope to get some serious solution to this !

 

Version 4.1.1-60400

 

plus, each time you reset the device via hardware button, then it restarts and updates, taking as long as 20 minutes !!!!

 

 

HP Recommended

Hello all,

welcome to the Polycom Community.

Are you using admin or Admin as the standard Username ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

username = admin

 

after several resets, finally I managed to change the password, and the device actually took it

 

so now I can log in to the device

 

thanks

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