I've just powered on our Group 500 polycom unit and can't get into the settings menu or the online management as it's asking for a password that I didn't create.
What are the default credentials to log into these?
Factory default password for all Polycom terminals (RPG, HDX, QDX) is the full serial number - 14 alphanumeric. Web login is admin:<serial number>.
I have the same problem. Brand new GROUP 500, installed, set up the IP address and when try to login with admin and serial number as password, the device says the credentials are incorrect.
Reset the device, same thing. Just can't configure anything, through website nor device itself. It's pretty incredible this doesn't work for a device of this kind.
Hope to get some serious solution to this !
plus, each time you reset the device via hardware button, then it restarts and updates, taking as long as 20 minutes !!!!
welcome to the Polycom Community.
Are you using admin or Admin as the standard Username ?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
username = admin
after several resets, finally I managed to change the password, and the device actually took it
so now I can log in to the device