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Defauly admin credentials

Occasional Contributor

Defauly admin credentials

I've just powered on our Group 500 polycom unit and can't get into the settings menu or the online management as it's asking for a password that I didn't create.


What are the default credentials to log into these?

Message 1 of 5
Honored Contributor

Re: Defauly admin credentials

Factory default password for all Polycom terminals (RPG, HDX, QDX) is the full serial number - 14 alphanumeric. Web login is admin:<serial number>.




“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld
Message 2 of 5
Occasional Visitor

Re: Defauly admin credentials

I have the same problem. Brand new GROUP 500, installed, set up the IP address and when try to login with admin and serial number as password, the device says the credentials are incorrect.


Reset the device, same thing. Just can't configure anything, through website nor device itself. It's pretty incredible this doesn't work for a device of this kind. 


Hope to get some serious solution to this !


Version 4.1.1-60400


plus, each time you reset the device via hardware button, then it restarts and updates, taking as long as 20 minutes !!!!



Message 3 of 5
Polycom Employee & Community Manager

Re: Defauly admin credentials

Hello all,

welcome to the Polycom Community.

Are you using admin or Admin as the standard Username ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Occasional Visitor

Re: Defauly admin credentials

username = admin


after several resets, finally I managed to change the password, and the device actually took it


so now I can log in to the device



Message 5 of 5