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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-09-2015 12:17 AM

HP Recommended

Hello Experts,

 

We are facing packet loss and degrade video quality on around 5-10 Polycom HDX endpoints in UK and Hong Kong which are running 3.1.x. 

 

We are using Cisco TPS 8710 Software 3.1 ( 1.98) as video bridge and VCS x 7.3 as call control. 

 

On further testing, we found out that these endpoints exhibit packet loss on H323 and not on SIP.

 

We have already checked the network, LAN/WAN everything is good. Point to Point call is good between these units.

 

Is there any bug/known issue for this?

 

Thanks,

Saurabh

1 REPLY 1

‎04-09-2015 01:29 AM

HP Recommended

Hello Saurabh,

welcome to the Polycom Community.

  • Have you verified the HDX release notes that the Cisco Equipment being used is compatible / tested against the software versions you are running ?

  • Have you yet contacted Cisco Support as clearly Point to Point calls are not affected ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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