we have a one site with VBP enabled we are trying to get dial in from one of our external party which is on neeted mode,
We are having once the call connected we can see them but we are not able to hear them.
As per them they can make a call with out issue with other parties same as in mour case.
plese advise over the same.\
If yes can you please first follow up the advise given in the earlier posts?
In my previous replies I had already explained that if you require support you need to contact Polycom Support.
You have mentioned in other posts before you contacted Polycom but have so far failed to provide a Polycom Ticket number.
This is now the third post as far as I am aware dealing with the same issue.
Your above one worded answers do not provide sufficient information and do lack the details that was asked for.
Did your far end Partner contact their Support Organization and / or can they call any other Non Polycom Endpoints or the Polycom Test Sides:-yes
Yes they can call other Polycom Endpoints or Yes they contacted their Support organization ?
Did you verify that the Lifezsize is running a supported / interoperability tested Software Version?
Please check the Release Notes => here <= and I would suggest to use at least HDX Software 3.0.4 or 3.0.5 if you require Support from Polycom:-yes
Yes you are running the HDX Software 3.0.4 or 3.0.5 or even 3.1 or yes they are running a supported Version of software?
Can any other non Polycom End Point or Polycom End Point call you successfully:-Yes
From a troubleshooting effort this is all very contradicted.
Please follow this up with Polycom support as I may close any new post's covering the same issue.