• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi All,

 

One of our external party having a lifesize MCU,now come to issue when they try to dial out our public ip they get a error msg far end host not reachable.we have a HDX 7000 with software version 3.0.1

 

Could any one help me to fix it up??

 

Regards

 

Yashpal

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

They are dialling us.all recomanded firewall ports are open.

 

Regards

 

Yashpal

View solution in original post

3 REPLIES 3
HP Recommended

Can other sites call in to you?  If yes then there is an issue on the Life Size side. If no then the issue is on your side.  You need to determine exactly where the problem lies before you can effectively trouble shoot.

HP Recommended

They are dialling us.all recomanded firewall ports are open.

 

Regards

 

Yashpal

HP Recommended

Hello Yashpal,

 

you did not fully answer Kendo's question nor provided sufficient information.

 

  • Can any other non Polycom End Point or Polycom End Point call you successfully ?

  • Did you verify that the Lifezsize is running a supported / interoperability tested Software Version?
    Please check the Release Notes => here <= and I would suggest to use at least HDX Software 3.0.4 or 3.0.5 if you require Support from Polycom

  • Is this a SIP or H.323 Call?

  • Have you checked the HDX logs to check for any errors

  • Have you attempted a wireshark trace on a spanned port to verify / compare between a good call and a bad call

  • Did your far end Partner contact their Support Organization and / or can they call any other Non Polycom Endpoints or the Polycom Test Sides?

 

As you can see by above follow up that troubleshooting should require some in depth testing and you may need to involve your Polycom reseller to raise a ticket with Polycom support if non of the community members have any more advise.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.