Plantronics + Polycom. Now together as Poly Logo

Dialing Preference on Group 500

SOLVED
Highlighted
Occasional Advisor

Dialing Preference on Group 500

We use both Teams(with RealConnect) and Sfb in our enviornment. I read from http://blog.schertz.name/2019/10/poly-group-series-with-microsoft-teams/

that if running on mixed mode(Teams+Sfb), you need to set the dialing preference to IP H.323 as 1. When I do this and join a Sfb meeting, it just dials the conference ID of the Sfb invite then fails. Once I change it back to SIP->IP H.323, it dials the correct SIP address and joins the meeting successfully. What should be the correct setting?

Message 1 of 8
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Regular Advisor

Re: Dialing Preference on Group 500

That is exactly what RealConnect is. Interop with each client type landing on their native conference servers and then the conference servers talk to each other, not the endpoints.

View solution in original post

Message 8 of 8
7 REPLIES 7
Highlighted
Regular Advisor

Re: Dialing Preference on Group 500

RealConnect from the Group Series point of view is always a H323 call. When you dial sip, are you actually landing on the RMX?

Message 2 of 8
Highlighted
Occasional Advisor

Re: Dialing Preference on Group 500

Yes, it still lands in the RMX if SIP is preference 1.

Message 3 of 8
Highlighted
Regular Advisor

Re: Dialing Preference on Group 500

What are you using as your SIP registrar?

Message 4 of 8
Highlighted
Occasional Advisor

Re: Dialing Preference on Group 500

sipdir.online.lync.com:443

Message 5 of 8
Highlighted
Regular Advisor

Re: Dialing Preference on Group 500

So you are running your group series as a native Skype client and not H.323? I may be mistaken but RealConnect from the Polycom GS's point of view is an H.323 call to the DMA/RMX.

Message 6 of 8
Highlighted
Occasional Advisor

Re: Dialing Preference on Group 500

Ok I think I understand now. We are essentially configured for "Interop" mode. Teams calls utilize IP H.323 to connect with ReallConnect while Sfb calls still call to SIP natively. 

Message 7 of 8
Highlighted
Regular Advisor

Re: Dialing Preference on Group 500

That is exactly what RealConnect is. Interop with each client type landing on their native conference servers and then the conference servers talk to each other, not the endpoints.

View solution in original post

Message 8 of 8