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Dialing Preference on Group 500

Occasional Contributor

Dialing Preference on Group 500

We use both Teams(with RealConnect) and Sfb in our enviornment. I read from http://blog.schertz.name/2019/10/poly-group-series-with-microsoft-teams/

that if running on mixed mode(Teams+Sfb), you need to set the dialing preference to IP H.323 as 1. When I do this and join a Sfb meeting, it just dials the conference ID of the Sfb invite then fails. Once I change it back to SIP->IP H.323, it dials the correct SIP address and joins the meeting successfully. What should be the correct setting?

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2 REPLIES 2
Frequent Advisor

Re: Dialing Preference on Group 500

RealConnect from the Group Series point of view is always a H323 call. When you dial sip, are you actually landing on the RMX?

Message 2 of 3
Occasional Contributor

Re: Dialing Preference on Group 500

Yes, it still lands in the RMX if SIP is preference 1.

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