During a video call with a Group Series 500 - a person around the table will sometimes plug in their laptop (HDMI) to share the screen. Usually - the call ends and the screen is still in a shared state. The person will unplug their laptop and walk out of the room.
Unfortunately, the screens are left in a black state after this. I frequently go into the room when I see this - and go into the attached touch panel and turn off screen sharing and the standard Group Series Screen with calendar displays.
If the Group Series can auto-detect a laptop to share the screen - how come it cannot automatically detect that the laptop has disconnected and turn off the screen share? Is there a box somewhere I need to check or uncheck?
Hello @Adam in DC ,
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I've opened a support ticket - and will post my results when received.
Do you make use of a Transmitter/Receiver from the table inputs to the codec? Such as Crestron or Extron?
Yes. Indeed I think the Extron is part of the problem. As a test, we disconnected the Extron connection to the 500 and went straight HDMI from Laptop into the 500. Proceeded to plug and unplug the HDMI and the Screen operated as it should. Plugged it back into the Extron - and the screen blanking re-occurred. Will be moot in a few months when we move to new digs.
Hello @Adam in DC
it would have been great information to provide from the beginning that there is 3rd party equipment between the user and the Poly solution.
Can you share the case number so we can link this?
there is config on the Tx/Rx pair to time out after so many seconds of not detecting input. The interface is accessed via a connection from your laptop (cant recall if its Cat 6 cable or serial.) But look at how the Tx is configured..thats my suggestion