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Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello Hugo,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a Windows PC or a Mac?


This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Also can you attach some logs from the HDX in question? Did you try a different PC ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

Thanks for getting back. The software version is 3.1.6-46064. I am using a WIndows PC. I also used another PC but the issue persists.

 

Attached are the system logs.

 

Regards,

 

HP Recommended

Hello Hugo,

Could you kindly use a currently supported Version like 3.1.11 instead and re-test ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

We had problems earlier when we used the 3.1.11. We did an upgrade from CMA to DMA and 3.1.11 was forcing the HDX to do Dual monitor emulation. Hence, we had to downgrade to 3.1.6. Seeing that this may be my only other option. I will do that again and observe.

 

Thanks

HP Recommended

I have upgraded to the 3.1.11.53024 and I'm still experiencing the same. 

HP Recommended

I have taken care of this. I'm not sure which fixed it but I confirmed that the H.239 box is ticked. I also reduced the call speed. After the content display started working fine, I started altering the call speed again. Finally, I achieved the result I wanted.

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