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During call video hangs

Occasional Visitor

During call video hangs

Dear Team,

 

During course of call the video hangs after 1 min. If I disconnect the call the image remains in the screen and force us to restart the system to get our image on the screen. Kindly help us.

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Trusted Contributor

Re: During call video hangs

We're going to need a bit more info.

Which Polycom System?

What Software Version (See System Info)?

What type of conjnection, ISDN, IP, SIP?

Do you have another VC system INSIDE your network & does that work OK?

Does it hang up to ALL locations after 1min?  (Test sites are here http://support.polycom.com/PolycomService/support/us/support/documentation/video_test_numbers.html)

Pete

 

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