Plantronics + Polycom. Now together as Poly Logo

EC09 Audio DSP memory failed

Highlighted
Contributor

EC09 Audio DSP memory failed

Dears,

 

Has anyone see the following error when booting their codec HDX 8000:

 

EC09 Audio DSP memory failed and i made factory reset to codec HDX 8000 , then codec made loop reset polycom logo --> reset --> polycom logo --> reset , we want to fix the problem as soon as possible

 

Regads ,

 

Thanks.

Message 1 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: EC09 Audio DSP memory failed

Hello eng_romeo,

using the community search you find this => here <=

 

Please work with Polcyom support on this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2