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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-13-2013 12:36 PM

HP Recommended

I have two HDX9000 units and when we first got them they worked fine with the cameras. We haven't used them since and that was a year or two ago. We are replacing or trying to replace an old polycom system with one of these. I turn it on and notice the camera did not move and the remote was unresponsive. I disconnected the camera and the system worked again. These cameras use to work before and now they do not. I tried a second camera from the other system no luck as a last resort We had a backup camera that was tilled boxed and no luck with that either. They kind want to move but don't when they are plugged in. I went ahead and did a software update on the HDX to the newest one to date but still no luck. IS there anyone that can help me with this issue thanks.

 

The cameras are MPTZ-6 models

6 REPLIES 6

‎02-15-2013 06:31 AM

HP Recommended

Try to detect camera with Detect button from System->Admin Settings->Cameras menu

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‎02-20-2013 11:43 AM

HP Recommended

Only problem is when the camera is connected everything is frozen. You can't use the remote. When I disconnect the camera its OK and I can go look at everything but on when the camera is not connected

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‎02-20-2013 07:42 PM

HP Recommended

What about control over the web interface?

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‎03-14-2013 02:10 PM

HP Recommended

Did you find a fix to the problem, i have the same problem and would like to know how to fix it.

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‎07-16-2013 12:13 PM

HP Recommended

Nope sI still havent fixed the proble. Had some other projects and moved thsi to the side. It cant be that 5 cameras went bad. I also had a another tech at another job bring his camera over which works and didnt work.

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‎07-16-2013 12:14 PM

HP Recommended

Yea it still frozen. Once i disconnect the camera it starts to work again or restart with out cameras and works.

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