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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Thanks Steffen for your prompt reply.

 

Unfortunately, I don't have the position related to the camera on the components list. Please see photo attached below. As I said earlier, I tried connecting it to Trio and Visual+ using USB 3.0 cable provided with the camera.

HP Recommended

Hello @good_vibez,

You need to RMA the camera if it has a 2215-60896-001 part number. You need a 2215-60896-002 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Why is that? Is the first version somehow different than the second one?

 

Before I RMA it, can you please clear it out for me, how to actually upgrade the camera? I couldn't find any relevant document. I can see there's a downloadable file, but how do you actually push it to the camera?

 

Thanks

HP Recommended

Hello @good_vibez,

It should all be => here <=

 

  • USB Stick formatted FAT32
  • Download the larger file (EagleEye MSR Camera Software Version 1.0.0) first and copy to USB stick and plug into the camera. The light will flash whilst this is in progress ~ 20 minutes or so.

  • Once done delete the file from the stick and download the smaller one (EE MSR to support Windows Upgrade)
  • Copy to USB stick and plug into the camera. The light will flash whilst this is in progress ~ 5-10 minutes or so.

  • Once done delete the file from the stick and download the smaller next (EagleEye MSR Camera Software Version 1.1.0)
  • Copy to USB stick and plug into the camera. The light will flash whilst this is in progress ~ 5-10 minutes or so.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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