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Eagle Eye Camera with RP Trio 8800 Collaboration Kit

Occasional Contributor

Eagle Eye Camera with RP Trio 8800 Collaboration Kit

Hi All,

I want to use Eagle Eye Camera with RP Trio 8800 Collaboration Kit. Is this possible? I have a logitech camera with visual+. I will change it with Eagle Eye camera. My connection diagram is attached.

 

UC Software Version 5.5.2.11338

 

Thanks & Regards.

Ismail CIL

13 REPLIES
Polycom Employee & Community Manager

Re: Eagle Eye Camera with RP Trio 8800 Collaboration Kit

Hello Ismail,

welcome to the Polycom Community.

At present only the Logitech C930 camera is supported.

 

Amything else would require a Feature request as described here:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 14
Occasional Contributor

Re: Eagle Eye Camera with RP Trio 8800 Collaboration Kit

Hi Steffen,

I am understanding this subject will resolved with new software version. Now, only the Logitech C930 camera is supported. Is it correct?

 

Thanks for help.

Ismail CIL

System Specialist

 

Message 3 of 14
Polycom Employee & Community Manager

Re: Eagle Eye Camera with RP Trio 8800 Collaboration Kit

Hello

We can only discuss currently release software and I am unable to comment on future versions.

The current software only supports the Logitech C930 camera.

Replied via a mobile device
Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 14
Frequent Visitor

Re: Eagle Eye Camera with RP Trio 8800 Collaboration Kit

Hello Steffen,

 

what's the status now regarding the Eagle Eye Camera together with the RealPresence 8800?

 

Or maybe the better question:

Is a "1080p30 12x zoom MPTZ camera" already available for the RealPresence 8800 which was announced for Q4?

http://www.polycom.com/voice-conferencing-solutions/conference-phones/trio.html

 

If not, when will it be available as Q4 is not so long anymore? :-)

 

Best regards and thanks for your efforts

Message 5 of 14
Polycom Employee & Community Manager

Re: Eagle Eye Camera with RP Trio 8800 Collaboration Kit

Hello @ab-tools,

welcome to the Polycom Community.

The answer is still the same.

 

We will announce this once it is available. Q4 is not over yet.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 14
Occasional Advisor

Re: Eagle Eye Camera with RP Trio 8800 Collaboration Kit

Hi,

 

any updates on this?

Message 7 of 14
Polycom Employee & Community Manager

Re: Eagle Eye Camera with RP Trio 8800 Collaboration Kit

Hello @good_vibez,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

May 15, 2017 Question: Can I use another USB camera with Polycom Trio Visual+?

Resolution:Only the Logitech C930 is supported using a Polycom Trio 8500 with the Visual+ using any software later than 5.5.3. The Polycom EE MSR Camera is supported together or the Logitech C930 using a Polycom Trio 8800 and any software later than 5.5.3.

 

In addition:

 

https://community.polycom.com/t5/VoIP-SIP-Phones/Software-Polycom-Trio-UC-Software-5-5-3/td-p/95407

 

Support for Polycom EagleEye MSR Camera with Polycom Trio 8800
MSR_Camera.jpg

You can connect the Polycom® EagleEye™ MSR camera,software version 1.1 or later, to Polycom Trio Visual+ paired with a Polycom Trio 8800 system, with UC Software 5.5.3 or later, for use in rooms configured for MSR.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 8 of 14
Occasional Advisor

Re: Eagle Eye Camera with RP Trio 8800 Collaboration Kit

Hi again,

 

I upgraded Trio 8800 to 5.5.3.3441 version but the EE MSR camera still doesn't work with it. I tried connecting via Trio's USB port and through Visual+ as well, no joy. Any thoughts?

Message 9 of 14
Polycom Employee & Community Manager

Re: Eagle Eye Camera with RP Trio 8800 Collaboration Kit

Hello @good_vibez,

Have you upgraded the EE MSR to the relevant software aka 1.1.420 ?

 

Dec 20, 2017 Question:Does the Polycom Trio 8800 MSR Camera require a certain software to work?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 10 of 14