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Eagle Eye Camera with RP Trio 8800 Collaboration Kit

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Occasional Advisor

Re: Eagle Eye Camera with RP Trio 8800 Collaboration Kit

Thanks Steffen for your prompt reply.

 

Unfortunately, I don't have the position related to the camera on the components list. Please see photo attached below. As I said earlier, I tried connecting it to Trio and Visual+ using USB 3.0 cable provided with the camera.

Message 11 of 14
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Polycom Employee & Community Manager

Re: Eagle Eye Camera with RP Trio 8800 Collaboration Kit

Hello @good_vibez,

You need to RMA the camera if it has a 2215-60896-001 part number. You need a 2215-60896-002 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 14
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Occasional Advisor

Re: Eagle Eye Camera with RP Trio 8800 Collaboration Kit

Why is that? Is the first version somehow different than the second one?

 

Before I RMA it, can you please clear it out for me, how to actually upgrade the camera? I couldn't find any relevant document. I can see there's a downloadable file, but how do you actually push it to the camera?

 

Thanks

Message 13 of 14
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Polycom Employee & Community Manager

Re: Eagle Eye Camera with RP Trio 8800 Collaboration Kit

Hello @good_vibez,

It should all be => here <=

 

  • USB Stick formatted FAT32
  • Download the larger file (EagleEye MSR Camera Software Version 1.0.0) first and copy to USB stick and plug into the camera. The light will flash whilst this is in progress ~ 20 minutes or so.

  • Once done delete the file from the stick and download the smaller one (EE MSR to support Windows Upgrade)
  • Copy to USB stick and plug into the camera. The light will flash whilst this is in progress ~ 5-10 minutes or so.

  • Once done delete the file from the stick and download the smaller next (EagleEye MSR Camera Software Version 1.1.0)
  • Copy to USB stick and plug into the camera. The light will flash whilst this is in progress ~ 5-10 minutes or so.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 14