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Eagle Eye Director installation

frenchtouch
Occasional Visitor

Eagle Eye Director installation

Hi,

 

I am having problem installing the EE Director new camera I received.

Our system is HDX7000

EE Director

Both Cameras are MPTZ-9

 

I have check that screws are locked in but I reboot I have a blue screen.

 

The light in the back is blinking blue.

 

Remote control is not working. 

 

When I try to use camera individually they orks fine.

 

Help appreciated

 

- martin

Message 1 of 3
2 REPLIES 2
Kendo
Polycom Employee

Re: Eagle Eye Director installation

Be sure the ball studs are attached to the bottom of cameras and fully inserted in the EED base as per the install instructions.

Ken
Polycom
Sr. Product Support Technician
Message 2 of 3
Polycom Video EP PLM
Polycom Employee & Moderator

Re: Eagle Eye Director installation

Make sure the HDCI cable between the codec and the EED base is either the 3m or optionally the 10m.  Those are the only ones supported.

 

Is the HDX software at the right level to suppor the EED.  See the HDX release note for a table of the supported versions.  The EED requires at least HDX v3.0.1 released in May, 2011.

 

Does the HDX software detect the EED?  Look at the Camera type in the Camera section of the Web UI.

Message 3 of 3