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HP Recommended

We are getting blue screen(in place of camera image) when we connect the eagleeye IV camera thru the eagle eye producer.

The camera is working fine when we connect directly with the codec or with the extender(Rx and Tx)

 

1.We upgraded the Group 500 codec to ver 5.0.2-Still same issue

2.We also upgraded the producer image file to ver 1.1.1  as available in Polycom site -Still same issue

3.We also factory defaulted the producer unit(Still we are not getting the image).

 

Can you suggest remedy?Is the producer box faulty?

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

There are 2 basic kits for the EE Producer, they are the same thing except for the cable set with them.

 

For the EE Producer with the EE III camera, as it is analog, the cables used are all HDCI to HDCI.  So you get a short HDCI to HDCI cable with that kit.

 

For the EE Producer with the EE IV camera, as it is digital, the cables used are all HDCI to mini-HDCI.  You get a short HDCI to mini-HDCI (M) to connect the camera to the Producer, and you get a short HDCI to mini-HDCI (F) that adapts the connector on the Producer to a mini-HDCI which you use your standard HDCI to mini-HDCI cable that comes with the camera to the GS codec.

 

If you use the wrong cables, you will get a full screen blue image from the EE Producer.

HDCI to mini-HDCI cables (camera to codec/producer) for EEIV

‒457mm (2457-64356-018)

‒300mm (2457-64356-030)

 

HDCI to mini-HDCI adapter for EEIV:

-2457-69794-001 200mm adapter for HDCI-M to mini-HDCI-F

 

HDCI to HDCI:

-2457-26122-001 300mm HDCI-M to HDCI-M (for EEIII)

View solution in original post

8 REPLIES 8
HP Recommended

There are 2 basic kits for the EE Producer, they are the same thing except for the cable set with them.

 

For the EE Producer with the EE III camera, as it is analog, the cables used are all HDCI to HDCI.  So you get a short HDCI to HDCI cable with that kit.

 

For the EE Producer with the EE IV camera, as it is digital, the cables used are all HDCI to mini-HDCI.  You get a short HDCI to mini-HDCI (M) to connect the camera to the Producer, and you get a short HDCI to mini-HDCI (F) that adapts the connector on the Producer to a mini-HDCI which you use your standard HDCI to mini-HDCI cable that comes with the camera to the GS codec.

 

If you use the wrong cables, you will get a full screen blue image from the EE Producer.

HDCI to mini-HDCI cables (camera to codec/producer) for EEIV

‒457mm (2457-64356-018)

‒300mm (2457-64356-030)

 

HDCI to mini-HDCI adapter for EEIV:

-2457-69794-001 200mm adapter for HDCI-M to mini-HDCI-F

 

HDCI to HDCI:

-2457-26122-001 300mm HDCI-M to HDCI-M (for EEIII)

HP Recommended

Many many thanks.We also suspected same

HP Recommended

Can I use short HDCI to mini-HDCI (M) to connect the camera to the Producer, and an EE III Camera HDCI to HDCI cable?

 

I have tried but the producer is not detected. What could be responsible for this?

HP Recommended

No that is not supported.  The HDCI to HDCI cables do not support digital interface between the GS codec and the camer, an EE Digital Extender, a Digital Breakout Adapter, EE Producer for EEIV not the EE Director II.  Those are all digital devices and require digital cables, which is the HDCI to mini-HDCI connectors.

HP Recommended

hi 

 

Getting blue screen shown for camera connected into HDCI converter block - converts HDMI to HDCI and plugs into HDCI input on codec (G7500). Any thoughts on this? 

 

Camera used: MARSHALL ELECTRONICS - CV612HT-4K

Adapter: 7200-68524-125

current software version of the device? 3.5.0

HP Recommended

The Poly EagleEye Producer ONLY works with the EE III or the EEIV-12x or 4x.  It is not designed to be used with any other cameras.

HP Recommended

This confirms that G7500 will not work with any other camera aside from EE III or the EEIV-12x or 4x? Is that correct? 

HP Recommended

The question here, based on the subject, is in reference to the EE Producer.  The response I gave was with the EE Producer and the cameras it supports.

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