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- EagleEye Director works with 2 different cameras?
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11-05-2015 09:26 AM
Hello everyone, some help is needed
With a group series 500, wit Release - 4.1.5-180072, it is connected an Eagle Eye III (ptz) and Eagleeye IV, but there is shown only a blue screen, so, I´m not sure, if the EED doesn't works properly, or if the EED doesn't support 2 different types of cameras.
The group series must to recognise the EED even if no cameras connected on it?
Thanks..!!
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Accepted Solutions
11-05-2015 01:40 PM
Hello Ciceron,
welcome to the Polycom Community.
According to the Eagle Eye Director data sheet => here <= its compatible with the following cameras:
- two EagleEye™ II
- one EagleEye™ II & one EagleEye™ III
- two EagleEye™ III
Support for the Eagle Eye Director was added in the RealPresence Group Series with software 4.1.3 or higher
I can only recommend to work with your Polycom reseller so they can ensure you are using the right equipment.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
11-05-2015 01:40 PM
Hello Ciceron,
welcome to the Polycom Community.
According to the Eagle Eye Director data sheet => here <= its compatible with the following cameras:
- two EagleEye™ II
- one EagleEye™ II & one EagleEye™ III
- two EagleEye™ III
Support for the Eagle Eye Director was added in the RealPresence Group Series with software 4.1.3 or higher
I can only recommend to work with your Polycom reseller so they can ensure you are using the right equipment.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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