Plantronics + Polycom. Now together as Poly Logo

Polycom Community
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

EagleEye IV USB Camera - SfB on Citrix XenApp/XenDesktop

VS
VS
Occasional Contributor
‎08-14-2018 02:35 AM
‎08-14-2018 02:35 AM

EagleEye IV USB Camera - SfB on Citrix XenApp/XenDesktop

Hello,

 

We are trying to use the EagleEye IV USB Camera with Skype for Business on Citrix XenApp/XenDesktop, When we go to settings on the SfB client we can see the Video preview of the camera, however when the Skype call starts there is no video, we stop and start the camera but nothing. Is there any driver or specific software version needed to make this work? 

 

below are the details of the citrix enviroment we are running:

Citrix XenApp/XenDesktop 7.15 LTSR CU2
Citrix Reciever for Linux 12.3
Citrix Connector 2.5
Citrix Realtime Media Engine 2.3
Citrix Receiver for Windows 4.12 LTSR

 

The Camera is a Polycom MPTZ-B Eagle Eye IV USB Camera 1.1.1-432. 

 

Thank you

Message 1 of 6
0 Kudos
Reply
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager SteffenBaierUK Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎08-14-2018 04:08 AM
‎08-14-2018 04:08 AM

Re: EagleEye IV USB Camera - SfB on Citrix XenApp/XenDesktop

Hello @VS,

welcome to the Polycom Community.

The Data Sheet => here <= is usually a good source for the devices we tested.

 

At present we only support:

 

  • USB 2.0 connection to the MSR Dock or other Skype Room System docks 

  • USB connection to Polycom Trio™ Visual+ Accessory allows you to see all Polycom Trio
    video call participants up close with pan, tilt, and zoom

As you work for a Polycom partner I suggest you open a Feature Request.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<==== Signature / Disclaimer ======>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 6
0 Kudos
Reply
VS
VS
Occasional Contributor
‎08-14-2018 06:15 AM
‎08-14-2018 06:15 AM

Re: EagleEye IV USB Camera - SfB on Citrix XenApp/XenDesktop

Hi Steffan

The Camera is actually being detected and when we uninstall the Citrix Media Engine, the video work on a Skype for Business call however the quality is really bad.. My question was more replated to the Citrix enviroment compatibility

 

 

Message 3 of 6
0 Kudos
Reply
SteffenBaierUK
Polycom Employee & Community Manager SteffenBaierUK Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎08-14-2018 06:18 AM
‎08-14-2018 06:18 AM

Re: EagleEye IV USB Camera - SfB on Citrix XenApp/XenDesktop

Hello @VS,

As already outlined this is not an officially supported scenario as the camera only works with a MSR dock or a Trio.

 

Please work with your Polycom counterparts to get this raised as a feature request.

Best Regards

Steffen Baier

Polycom Global Services




<==== Signature / Disclaimer ======>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 6
0 Kudos
Reply
VS
VS
Occasional Contributor
‎08-17-2018 03:59 AM
‎08-17-2018 03:59 AM

Re: EagleEye IV USB Camera - SfB on Citrix XenApp/XenDesktop

Steffan, do these cameras support / are they compatible with DirectShow?

Message 5 of 6
0 Kudos
Reply
Highlighted
SteffenBaierUK
Polycom Employee & Community Manager SteffenBaierUK Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎08-17-2018 04:03 AM
‎08-17-2018 04:03 AM

Re: EagleEye IV USB Camera - SfB on Citrix XenApp/XenDesktop

Hello

I already replied with, what to my knowledge, is a supported hardware aka a MSR Microsoft Surface Pro and the Trio line

No other hardware or OS is officially supported

Replied via a mobile device



<==== Signature / Disclaimer ======>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 6
0 Kudos
Reply