• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi all,

 

I have a client site where we have 3 EE Directors installed. All 3 are networked and online. I've installed the 'Poly Eagle Eye Director App' and I can see the devices and their IP addresses. When I try to connect to any of them it fails to connect. Also if I navigate to the IP address of any of the devices within a web browser, I'm unable to connect to any of them. It just times out the request.

 

I've updated the firmware to the latest version, this didn't resolve the issue. I then tried a factory reset, still with the same results.

 

Has anyone else experienced issues like this? If so any help to get connected to them would be greatly appreciated.

 

Thanks,

Ben

3 REPLIES 3
HP Recommended

Hi @Ben_Oram,

 

did you try different browsers or incognito mode for example? Deleted cookies and that kind of things?

HP Recommended

Hi, yes I have tried multiple browsers and incognito. No luck unfortunately.

 

Thanks,

Ben 

HP Recommended

Believe you will need to check your current IP address, is that same range with the EED2. Normally you can try plug in the LAN cable directly to the EED2 with configure same range of IP to try out.

 

Rgs, 

YC

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.