Error message when you switch Group 500

Anonymous · ‎05-09-2016

When you turn on my device group 500 after attempting to load the operating system displayed an error message stating:
"Encryption unsuccesfull
Encryption was interrupted and cant complete. As a result, the data on your tablet is no longer accessible.
To resume using your tablet, you must perform a factory reset. When you set-up your table after the reset, you will Have an opportunity to restore any data backup That was up to your google account "
Do not use any tablet to operate the device, the device was working perfectly for a period of more than a year, I have other devices and do not have this fault.

SteffenBaierUK · ‎05-09-2016

Hello GustavoM,

welcome to the Polycom Community.

Have you tried factory restoring the unit yet?

Please work with your Polycom reseller on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question