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[FAQ] How can I request a change to the current Software or request a new functionality?

Polycom Employee & Community Manager

[FAQ] How can I request a change to the current Software or request a new functionality?

Hello all,

 

below is a quick question and answer section covering the feature request reply given in post's.

 

Question:  How can I request a change in Polycom’s Software?

Answer: In order to request a change to the Polycom software or functionality a Feature Request is needed.

 

Question:  How can I raise a Feature Request?

Answer:  An End Customer is unable to raise this directly with Polycom.

 

Question: Who can raise a Feature Request for me?

Answer:  Your Polycom Reseller needs to work with a Polycom Sales Engineer.

 

Question: What do I need to provide to my Reseller in order to justify the feature request?

Answer:  A business case describing the impact of the unavailability of a certain feature including the amount of the affected endpoints

 

Question: Will this be implemented in a future Software Version immediately once submitted?

Answer: A possible implementation into a future current or older software versions needs to be valued against the impact and the feasibility of the proposed change.

 

Question: Why do I have to follow this process?

Answer: Polycom offers several Endpoints and in order to maintain supportability and backwards compatibility these changes need to be carefully planned. The Endpoints are not all based on the same hardware platform so several separate OS versions need to be maintained and supported.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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