NOTE:
Please ensure before posting any new Question in the Community that you:
Once a new Post is started please provide the minimum Information:
Apr 07,2015 Question: How can I prevent Ghost / Phantom calls to my Video Solution?
Answer: A local Firewall or a Polycom Firewall traversal solution can be utilized to stop this. In order to add this to a possible future Software version in the form of a whitelist please open a Feature Request or check the Security Center: Security Bulletin Relating to Worldwide Botnet Dialing H.323-Capable Systems
Resolution: Please check => here <=
Resolution: Please check => here <=
Apr 22, 2016 Question:Why am I being asked to contact my Polycom reseller for further support?
Resolution: Please check => here <= for details.
Apr 22, 2016 Question:Why am I being asked to to provide my products MAC address / Serial Number?
Resolution: Polycom only sells to qualified resellers and these may sell via dealers who may not be trained on these products. In order to identify the reseller the unit was sold via we need the MAC address / Serial Number to provide their details so they can open a support ticket as explained => here <=
Jul 12, 2016 Question:What is HDCP?
Resolution: HDCP stands for High-bandwidth Digital Content Protection to prevent copying of digital audio and video content as it travels across connections as explained in detail => here <=
Oct 25, 2017 Question:How can I locate a reseller in my region or who do I contact for an RMA?
Resolution: Please check => here <=
Dec 12, 2017 Question:What basic network data is send and received by a RealPresence Group Series?
Resolution: Please check => here <=
Aug 09, 2016 Question: Why can Poly not discuss future software Versions within the Community?
Explanation:Poly, as a US-based company, cannot share any future release dates or new features due to the requirement of a non-disclosure agreement / NDA prior to this. Via the medium of a community forum, we are unable to do this.
Sep 05, 2016 Question: Where can I find Dimensional Drawings for RealPresence Group systems and accessories?
Explanation:Please check => here <=
Oct 06, 2016 Question: How can I host my own server for RealPresence Group updates?
Explanation:Please check => here <=
Oct 10, 2016 Question: Can I share my Display from an Apple Computer?
Explanation: Due to a policy established by Apple Computer, Inc., you cannot disable the HDCP encryption service on the DVI or HDMI outputs of a computer that is manufactured by Apple Computer, Inc.
Oct 10, 2016 Question: Does the RealPresence Group system support Skype for Business Online, Skype for Business 2015, or Lync 2013 Server?
Explanation: The Skype for Business and Microsoft Office 365 features included in this version of RealPresence Group Series version 6.1.1 is officially supported.
Utilizing a GroupSeries in Skype for Business Online mode no longer requires a PolycomTouch control
Note: This is not required for registration with the Skype for Business on-premises server.
Aug 29, 2018 Question: Can I connect/pair my Polycom Trio to a Polycom RealPresence GroupSeries?
Resolution: UC Software 5.7.1 Rev AB or later for Polycom Trio added support to connect to a GroupSeries running 6.1.8 or later. This also allows using of additional supported cameras via the GroupSeries. More details can be found => here <=
Aug 29, 2018 Question: Are there any limitations when pairing a GroupSeries with a Polycom Trio?
Resolution: The GroupSeries must be hardware 20 or older as shown => here <=
Mar 16, 2016 Question: Can I receive automatic notifications for software updates for Poly Devices?
Resolution:Either sign up for Support Notifications =>here<= or Subscribe to the RSS feed =>here <=
Jan 28, 2020 Question: Are there any restrictions upgrading a Poly GroupSeries or VisualPro directly from 4.0.2 or later to 6.2.2.1?
Resolution: In order to Upgrade the device an interim step is required as you need to first upgrade to v6.2.0.2 and then upgrade to v6.2.2.1 or later. Please check >here< for additional details.
Apr 16, 2020 Question: Are there any recommended USB cables for the Studio X or G7500 family?
Resolution: Please check >here< but understand that normal USB2.0 or USB3.0 cable length restrictions apply
July 21. 2020 Question: Can a Poly Trio C60 support Microsoft Teams or Zoom at the same time as Skype for Business or openSIP?
Resolution: Have a look at the Switching Call Applications on Trio C60 – Poly OpenSIP and Microsoft Teams >here<