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Facing a problem in sending content as camera 2 in realpresence 500

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Occasional Visitor

Facing a problem in sending content as camera 2 in realpresence 500

Our device is just working fine till last week. For the last four days suddenly we are facing a problem in sharing content.. when the device is turned on and connected to a laptop first content sharing is working fine. Once we hide input that is stop sending camera 2 and while trying again to send content it is not working. It simply displays sending camera 2 but automatically reversing and content is not shared. We have to restart the VC device to enable the content sharing.. even though how many times we restart the device we are only able to share content for only one time and we are not able to enable content sharing again .... Please tell me if any possible solutions.....

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Regular Advisor

Re: Facing a problem in sending content as camera 2 in realpresence 500

what version of GS are you running?

 

What are your monitor settings for the hierarchy(far, near, content, etc) in the GS?

 

Have you recently upgraded the firmware?

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