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Factory reset HDX device through API

SOLVED
karthikpkmk
Occasional Contributor

Factory reset HDX device through API

Dear Team,

 

I need to factory reset the HDX devices through API command. please help

 

HDX 7000

S/V - 3.1.2

 

Thanks

Karthik M 

Message 1 of 2
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Factory reset HDX device through API

Hello Karthik,

The community's Video FAQ contains this post here:

 

  • Jun 23,2014 QuestionCan I use a API with a HDX or RealPresence Group Series video systems?

    Answer: Please check the relevant Integrator's Reference Manual => here <=. Please note that the Telnet Port 24 is being used.

Using this manual please check the resetsystem command.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Factory reset HDX device through API

Hello Karthik,

The community's Video FAQ contains this post here:

 

  • Jun 23,2014 QuestionCan I use a API with a HDX or RealPresence Group Series video systems?

    Answer: Please check the relevant Integrator's Reference Manual => here <=. Please note that the Telnet Port 24 is being used.

Using this manual please check the resetsystem command.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2