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Feature request: X50 would be nice if there was a tablet app that could be used as a controller

bmgr
Advisor
‎06-15-2020 01:12 AM
‎06-15-2020 01:12 AM

Feature request: X50 would be nice if there was a tablet app that could be used as a controller

It would be nice if there was a tablet app that could be used as a controller for the X50.

 

In light of recent events people may prefer to walk into a room and use their own device as a controller rather than say share a TC8.

You can already do this to some extent e.g. with the Zoom Rooms app, but that can't be used to turn on USB Device Mode.

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎06-15-2020 05:09 AM
‎06-15-2020 05:09 AM

Re: Feature request: X50 would be nice if there was a tablet app that could be used as a controller

Hello @bmgr 

 

this is not the correct way to request a feature request.

 

A feature request must come via a Poly reseller and/or a Poly sales engineer with a business case attached.

 

In addition, this may also depend on the mode the Studio X or G7500 is in. Maybe a partner does not want or support such a solution.

 

As this is not the correct way please work with the relevant people.

 

Best regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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avshch
Advisor
‎11-26-2020 01:53 PM
‎11-26-2020 01:53 PM

Re: Feature request: X50 would be nice if there was a tablet app that could be used as a controller

I would vote for this feature as well + mobile app application for Android or Apple iPhone.

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎11-26-2020 02:07 PM
‎11-26-2020 02:07 PM

Re: Feature request: X50 would be nice if there was a tablet app that could be used as a controller

Hello @avshch ,

 

Welcome back to the Poly Community.


As already outlined to the original poster this needs to come via an official feature request.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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