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Forgot Admin password on a group 500

Occasional Contributor

Forgot Admin password on a group 500

Is there any way to reset the admin password on a Group 500? The admin we have for the machine lost the password and now can't log in at all.


We would rather not do a factory reset but it's looking like that's our only option.

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Polycom Employee & Community Manager

Re: Forgot Admin password on a group 500

Hello @twf-psu ,


Welcome to the Poly Community.

No, a factory reset is the only option.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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