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Full duplex audio on Polycom group 310 and Polycom RealPresence Desktop for Windows 3.11.2

Rafe
Visitor

Full duplex audio on Polycom group 310 and Polycom RealPresence Desktop for Windows 3.11.2

I have a Jarba 810 mic and speaker USB connected to a Windows 10 laptop using Polycom RealPresence Desktop for Windows 3.11.2.

When having a conference with Polycom group 310, they are having an audio issue when speaking together. I try to use a laptop build in Mic and a 3.5mm goose microphone and there is no improvement.
Here is test 1:
RPD saying: 1234567890
Group 310 can hear 1234567890

Here is test 2:
RPD saying: 1234567890
Group 310 saying 456 when RPD saying456, Group can not hear or hear a very low voice from RPD saying 456.
Only RPD can hear Group 310 saying 456 clearly.

Any possible reason could make this? I disabled the nose block in RPD. Appreciate any comment and advice.






Message 1 of 4
3 REPLIES 3
Rafe
Visitor

Re: Full duplex audio on Polycom group 310 and Polycom RealPresence Desktop for Windows 3.11.2

Tested with other USB microphones, headphone, 3.5mm headset and Bluetooth hand free. Same result.
Simply buy another set of group 310 solved our problem.

Message 2 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Full duplex audio on Polycom group 310 and Polycom RealPresence Desktop for Windows 3.11.2

Hello @Rafe ,

 

Welcome to the Poly Community.

You have not provided any details about the GroupSeries i.e. its history, the software version and the type of call so it's hard to comment.

 

Great to see that swapping out the unit fixed your issue.


Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 4
Rafe
Visitor

Re: Full duplex audio on Polycom group 310 and Polycom RealPresence Desktop for Windows 3.11.2

Hi Baier,

Thank you for your reply. Really appreciate!
Sorry about I missed the key information for discussion.

Testing with below equipment :
Polycom RealPresence Group 310
Firmware RealPresence Group Series Version 6.2.2.2

Polycom RealPresence Desktop 3.10.3 in a windows 10 64bit Aspire5 A515 i7 cpu laptop.


The testing Type of call is SIP, H.323, or SIP preferred
Encrypted connection 128bit
The
Local network

 

Jabra speak 810 with 3.5mm OR USB cable connection.
3.5mm Samsung hand-free


I updated both RPD software to 3.11.2 and Jabra 810 to the latest version and firmware.
The audio problem still exist.

I used 2 Polycom group 310 and test is clear and smooth. But if we can solve the issue or provide some hints, I am happy to provide the information and make test on it.

Message 4 of 4