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G SERIES- No RPM reporting of s/n

Occasional Contributor

G SERIES- No RPM reporting of s/n

G series 500 and 700 v all the swy up to 5-- Do not report serial number in RPM endpoint report.


Bug in RPM or G series ?



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Polycom Employee & Community Manager

Re: G SERIES- No RPM reporting of s/n

Hello RGR,

welcome back to the Polycom Community.


Whilst it seems attractive to utilize "Text" speech in a post I can assure you that our community does not face the same character limitation as Twitter or a SMS.


I can therefore only encourage yourself to utilize the full product names as non native English speakers or our community search engine may struggle to understand what you are asking.


I am unsure myself what a Real Presence Mobile would have to do with the serial Number of a GroupSeries.


Could you therefore kindly restructure your question ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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