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G7500 Auto presentation disable option

marjohn56
Occasional Contributor

G7500 Auto presentation disable option

We are experiencing an issue with the G7500s where the content input is connected to an HDMI switch, in this case a Crestron DM32. The G7500 sees the sync on the HDMI and immediately goes into a presentation session. There used to be an option to disable auto presentation on previous hardware such as the group 500/700 series, the option appears to be missing in the G7500 and is causing the client some problems. The workaround currently is to send a source and then send a vcbutton stop command. Is the option to disable auto presentation permanently retired or can we expect to see the option restored? 

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3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: G7500 Auto presentation disable option

Hello @marjohn56 ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them >here< are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently.

 

Please do not simply mark them without any type of feedback. 

 

For your new question, it is always useful to provide the currently used software version to a post. I would suggest you work with our support organization to get an official answer.

 

Other volunteers are welcome to comment.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: G7500 Auto presentation disable option

Hello @marjohn56 ,

 

I actually found an internal Feature Request.

 

Please work with a Poly reseller and/or Poly sales to add your account to SEFR-375

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 4
Dane P
Advisor

Re: G7500 Auto presentation disable option

I am dealing with a similar problem at my project site; in our case, it's Crestron DM-NXV-350's connected to G7500's and HD-RX-201-C-E's connected to Studio X50's. 

Some of the codecs show and hide content sporadically and randomly even with no active video signal on the HDMI input. Other codecs are not doing this. We absolutely need to be able to control when content is shown and hidden with API commands. Currently, the system appears to be going haywire. I am going to go to site tomorrow to try and troubleshoot and have opened a tech support ticket. I'm having a hard time finding others with the same problem or possible solutions. 

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