Plantronics + Polycom. Now together as Poly Logo

G7500 CDR/Log-Is there a remote download feature ?

Occasional Contributor

G7500 CDR/Log-Is there a remote download feature ?

Newbie with these  G7500 units.  Is there a mechanism to automatically download the log file package to somewhere other than an attached USB drive ?  These units are in inaccessible locations so that wont work.  I can do a manual download and get the packed file I need.  But with 80+ of these manually downloading each one's file daily isnt feasible.  

I suppose I can send the log records to a SYSLOG host.  That's a LOT ! of extraneous information to gather and sift through if there's another solution.

I can gather the information from the DMA but similar issue-- lots of info to sift through

 

Suggestions ?

 

 

 

Tags (1)
Message 1 of 2
1 REPLY 1
Polycom Employee & Community Manager

Re: G7500 CDR/Log-Is there a remote download feature ?

Hello @RGR ,

 

Welcome back to the Poly Community.

RealPresence ResourceManager, PDMS-E or LENS all should offer something that you are after but regarding the logs, these are not meant for end-user consumption.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2