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G7500 doesn`t view All Microsoft Participants on Screen- Only the speaker

Alaa
Occasional Contributor

G7500 doesn`t view All Microsoft Participants on Screen- Only the speaker

Dear Support,

I`m new to Polycom in which i Have G7500 with Eagel Eye Director 2 (EEDII) as a standalone with latest version and in Poly mode. Currently i don't have TC8 or a Trio device nor any RealConnect Service License.
I have issue as stated below;


From the G7500, i can call Xxxx@teams.videoconference.Xxx.org successfully, but the screen connected to the G7500 shows only the remote Speaker. There are 7 remote participants calls the same link & get connecting to the meeting, but on the screen connected to the G7500 (the far Camera) doesn`t show the 7 remote participants at the same time, it shows only the one who is speaking.

What is needed to fulfill and solve the above issue?

Thanks in advance.

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: G7500 doesn`t view All Microsoft Participants on Screen- Only the speaker

Hello @Alaa 

 

close this one as you already posted a similar question in your other post here.

 

Best Regards

 

Steffen Baier

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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