Hello @nater,
welcome to the Polycom Community.
- How old is the unit and what would have led to it showing this black screen ?
- Have you tried a different browser or have you rebooted the unit ?
- Does it work other than the Web Interface?
- Have you tried to factory restore it ?
If all fails please open a ticket.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter please post your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.
If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
<======== Signature / Disclaimer ========> Please be aware:For questions about the type of support to expect please check
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Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my
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