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Getting Blue screen shown for camera connected into HDCI converter block in G7500

Lui
Occasional Visitor

Getting Blue screen shown for camera connected into HDCI converter block in G7500

 

Blue screen shown for camera connected into HDCI converter block - converts HDMI to HDCI and plugs into HDCI input on codec - G7500 - any thoughts? 

 

current software version of the device - 3.5.0
camera used MARSHALL ELECTRONICS - CV612HT-4K
adapter - (7200-68524-125)


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2 REPLIES 2
LKVer
Valued Contributor

Re: Getting Blue screen shown for camera connected into HDCI converter block in G7500

Hi @Lui

 

Digital Breakout Adapter is not a G7500 supported accessory.

https://knowledgebase-iframe.polycom.com/kb/viewdocument.do?externalId=43530 

 

You can find a list of supported devices in release notes for G7500:

https://support.polycom.com/content/dam/polycom-support/products/telepresence-and-video/g7500/releas... 

 

Regards

Lukasz

Message 2 of 3
Polycom Video EP PLM
Polycom Employee & Moderator

Re: Getting Blue screen shown for camera connected into HDCI converter block in G7500

There is a device built by Sound Control Technologies which will make the HDCI port of the G7500 available to 3rd party video sources RC-SDA™ - Sound Control Technologies

Message 3 of 3